01 Which membership benefits apply if I have multiple plans or activation codes?
If your account has multiple memberships or activation codes at the same time, the App will always apply the benefits from your highest available membership tier.
Unlimited Membership > Pro Membership > Basic Membership
Within the same tier, in-app subscriptions take priority over activation codes. Annual and monthly plans within the same tier have the same membership level.
02 What membership types are available?
Unlimited Membership
The highest tier. It includes unlimited transcription usage without a monthly limit and full access to premium features.
How to get: In-app annual/monthly subscription, or Unlimited Membership activation code.
Pro Membership
The advanced tier. It includes approximately 1,200 minutes of transcription per month and most premium features.
How to get: In-app annual/monthly subscription, or Pro Annual Plan activation code.
Basic Membership
The basic tier. It includes transcription time from device binding, purchased time packages, or other basic benefits. Usage depends on your remaining available minutes.
How to get: Device bonus minutes, purchased transcription time packages, etc.
You can check your currently active membership on the Me page in the App. Unlimited and Pro memberships will also show their expiration date.
03 What is the priority order?
If your account has multiple benefits, the active membership is determined in this order, from highest to lowest:
How to read the order
- “=” means the same tier: Annual and monthly plans within the same tier have the same membership level.
- Lower number = higher priority: If you have both Unlimited and Pro benefits, Unlimited Membership will apply.
- Activation codes rank below subscriptions of the same tier: If you already have an in-app subscription at the same tier, the subscription remains active first.
04 Do activation codes override subscriptions?
Not usually. If you already have a higher-tier or same-tier in-app subscription, that subscription will remain the active membership.
- If you have an Unlimited subscription and redeem an Unlimited activation code, your Unlimited subscription remains active.
- If you have a Pro subscription and redeem a Pro activation code, your Pro subscription remains active.
- If you have a Pro subscription and redeem an Unlimited activation code, Unlimited Membership will take effect because it is a higher tier.
05 What happens if I upgrade my membership?
Upgrades take effect immediately. For example, if you upgrade from Basic to Pro, or from Pro to Unlimited, the higher-tier membership will become active as soon as the upgrade is successful.
06 What happens when my higher-tier membership expires?
After the higher-tier membership expires, the App will check whether you still have any lower-tier benefits available. If you do, the next available membership tier will take effect automatically.
07 How can I check my current active membership?
Open the App and go to Me. Your active membership name and expiration date will be shown on the membership card. Unlimited Membership and Pro Membership will display an expiration date when applicable.
08 What should I do if my membership status looks incorrect?
If your membership status does not look as expected after redeeming an activation code, please try the following:
- Make sure the activation code has not expired and has not been used before.
- Check your network connection, then reopen the App or pull down to refresh your account information on the Me page.
- If the issue continues, contact us through in-app feedback and include the activation code type and approximate redemption time.