How to Cancel Your Subscription and Request a Refund
If you purchased your Recolx subscription through the Apple App Store or Google Play, your subscription and payments are managed by the corresponding app store.
Please follow the instructions below to cancel future renewals or request a refund for a previous charge.
Apple App Store
Cancel Your Subscription
On your iPhone or iPad:
- Open Settings.
- Tap your Apple Account name.
- Tap Subscriptions.
- Select Recolx.
- Tap Cancel Subscription and follow the instructions.
View Apple’s official subscription cancellation guide
Request a Refund
If you have already been charged and would like to request a refund:
- Go to reportaproblem.apple.com .
- Sign in with the Apple Account used for the purchase.
- Select Request a refund.
- Choose the Recolx subscription or purchase.
- Select a reason and submit your request.
Apple will review the refund request and determine whether it is eligible.
View Apple’s official refund guide
Google Play
Cancel Your Subscription
- Open Google Play.
- Go to Payments & subscriptions → Subscriptions.
- Select Recolx.
- Tap Cancel subscription.
- Follow the on-screen instructions.
View Google Play’s official subscription cancellation guide
Request a Refund
If you have already been charged, you can submit a refund request through Google Play.
Refund eligibility depends on factors such as when the purchase was made and Google Play’s refund policy.
View Google Play’s official refund guide
Important
- Canceling your subscription stops future renewals but does not automatically refund previous charges.
- Uninstalling the Recolx App does not cancel your subscription.
- Refund requests for purchases made through Apple App Store or Google Play are reviewed and processed by the respective platform.
- Recolx cannot directly issue refunds for transactions processed through Apple or Google Play.