Q1: What free benefits do I get when I first bind a device? How does the trial work for multiple devices?
Single Device Benefit: When you bind a Recolx device to the App for the first time, your account automatically receives a 3-month Pro Membership Free Trial. During this period, you can experience advanced paid AI models marked with a Crown
icon, 69+ industry templates, interactive mind-maps, and transcription in 112+ languages for free.
Multi-Device Reward Stacking: The free trial period is stackable! If you add and bind another new device to your account later, your Pro Membership trial will automatically extend by an additional 3 months (e.g., 2 devices grant a 6-month trial in total, and so on), ensuring seamless premium coverage.
Q2: How exactly does the "Multi-Device Stacking" quota work?
Whether you are a Basic or Pro member, the base allowance allocated to all devices bound to your account stacks unconditionally.
When you are on a Pro Membership, the system will inject an additional 1,200 Pro bonus minutes on top of your pooled base device quotas:
đ Important Note (Base Minutes per Model):
The built-in monthly base allowance varies depending on your hardware model:
300 mins/month: 1st Generation Earphones, Tap Voice Recorder, Tap Pro Voice Recorder
600 mins/month: Recolx Fit Series (2nd Generation Earphones)
No matter which combination of models you own, their quotas will pool together automatically as long as they are bound to the same account.
Q3: IMPORTANT: When does my monthly transcription quota reset?
Your total monthly allowance consists of two parts, and they reset on completely independent cycles:
Device Base Quota (Pooled Device Minutes): Resets automatically on the 1st day of every calendar month.
Pro Membership Bonus Quota (1,200 mins): Resets monthly based on your exact activation date (monthly anniversary).
For example: If you activate your Pro Membership on May 25th, your 1,200 Pro bonus minutes will reset on June 25th (and on the 25th of each following month).
Q4: What happens after my 3-month free trial period ends? Can I still use the device?
Yes, it remains fully functional. Once your 3-month trial expires, your account will automatically switch to the Basic Membership plan:
100% Free: The hardware device can be used for standard local voice recording indefinitely without any mandatory subscription fees.
Quota Retained: You keep your free base quota of 300 minutes per month for each paired device (which resets on the 1st of every month).
Feature Adjustments: You can continue to use standard text transcription and basic summaries. However, premium AI tools (such as mind-maps, the full library of industry templates, and advanced translation) will be restricted.
Q5: What is the technical difference between Basic and Pro regarding AI Models and Templates?
AI Model Tier (The Core Difference): While the summary formats look similar, Pro Members have exclusive access to advanced paid AI models. These deliver significantly higher accuracy, deeper reasoning, and smarter insights. These premium models are marked with a Crown
Productivity Templates: Basic members can only use a limited selection of free templates, processed via the standard AI model. Pro Members unlock unrestricted access to all 69+ industry-ready templates powered entirely by the premium Crown
đ Full Comparison: Basic Membership vs. Pro Membership
| Features & Benefits | Basic Membership(Default after trial ends) | Pro Membership(Upgraded/Renewal plan) |
|---|---|---|
| Monthly Quota | Pooled base quotas from all devices
(Resets on the 1st of every month) | 1,200 Pro Bonus Mins + Pooled base quotas
(Two quotas reset on separate cycles) |
| Reset / Refresh Date | 1st of every calendar month | Device Base: 1st of every month
Pro Bonus: Monthly anniversary of activation date |
| AI Model Quality | Standard AI Model | Advanced Paid AI Models (marked with Crown |
| 69+ Industry Templates | Processed via standard model | Full access to all templates powered by Crown |
| Import Files | X | â |
Q6: How do I activate a purchased Pro Membership? Will I lose time if I buy it during my trial?
Seamless Extension (No lost days): If you purchase and activate a new annual card while your 3-month trial (or current subscription) is still active, the new 12 months will automatically extend from your current expiration date. This guarantees zero downtime, zero interruption, and ensures absolutely none of your free trial days are wasted.
Delivery & Refund Policy: Your activation code will be delivered directly to your email inbox within 24 hours of purchase. Due to the immediate allocation of cloud computing and AI system resources upon activation, activated membership codes are strictly non-refundable.