If your RecolX audio recording appears incomplete, cut short, or is missing segments after syncing with the app, please follow these step-by-step instructions to safely recover the original full audio file from your device.
Overview
Occasionally, a temporary interruption during Bluetooth synchronization can cause an audio file to appear incomplete or shorter than expected in the app. Do not worry—your original audio file is still safely stored on your RecolX hardware device.
Follow the guide below to reset the sync and restore your full recording.
🛠️ Step-by-Step Recovery Guide
⚠️ CRITICAL STEP: To ensure no data is lost, please follow these instructions carefully, especially Step 2.
Step 1: Move the incomplete file to Trash
Open the RecolX app home screen.
Locate the incomplete recording (the one with missing content).
Swipe or select to move this recording to the Trash.
Step 2: Delete from App (DO NOT delete from device)
Go to the Trash folder within the app.
Select the incomplete recording and tap Delete.
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A confirmation prompt will appear. ⚠️ IMPORTANT: Do NOT check the option that says "Also delete files from the device".
Why? Leaving this unchecked ensures the complete, original audio file remains safely on your physical RecolX device.
Step 3: Re-sync your device
Force close and restart the RecolX app.
Reconnect your RecolX device to your phone/computer.
Initiate the sync process again.
Once the sync is complete, pull down on the app home screen to refresh. Your full, uninterrupted recording should now be restored.
⚡ Pro Tip: Sync Long Recordings Much Faster via USB
Bluetooth transfers can be unstable for very large files. For longer recordings, we strongly recommend skipping Bluetooth and using a wired connection.
How to do it: Connect your RecolX device directly to your phone or computer using a USB data cable.
Full Guide: Read our detailed walkthrough on How to Sync Long Recordings Faster via Data Cable.
📞 Still Need Help?
If your recording is still incomplete after following these steps, please contact our support team. To help us resolve this faster, please submit a ticket with:
Your Device Model and OS version (e.g., iPhone 15, iOS 17)
Your RecolX App version
A screenshot of the issue (if applicable)