This guide applies to the Recolx-AI-Note Basic Edition (also known as the "Recolx Tap AI Voice Recorder Model").
💡 Important Note on Connection Type: > This model connects to your phone via Bluetooth ONLY. It does NOT use or require a device Wi-Fi connection. If you own a Pro version that requires a Wi-Fi hotspot to transfer files, please refer to our [Pro Model Connection Guide].
Before starting, please identify your exact issue from the scenarios below to find the right solution:
🔍 Scenario 1: The device does not appear in the scan list at all
If your recorder isn't showing up when you tap Add Device in the Recolx App, please check your settings in this exact order:
1. Check Phone Permissions (Most Common Cause)
Bluetooth: Ensure your phone’s Bluetooth is turned ON.
Location Services / GPS: Must be turned ON. (Crucial for Android users—Google requires location data to scan for nearby Bluetooth devices).
App Level Permissions: Go to your phone's System Settings →Apps → Recolx→ Permissions, and make sure the following are enabled:
Bluetooth (or "Nearby Devices") → Allowed
Location → Allowed (Select "While Using the App")
Battery Savers: If your phone is in "Low Power Mode" or "Ultra Battery Saver," temporarily turn it off or set the Recolx App battery settings to "Unrestricted."
2. Check the Recorder Status
Ensure the recorder is fully Powered ON (the screen or indicator light should be active).
Make sure the battery is not too low. We highly recommend charging it above 20% before pairing.
Keep the device within 1 meter (3 feet) of your phone and away from heavy metallic interference (like computer towers).
3. Refresh the App
Exit the device search page, wait 5 seconds, and enter it again.
If it still doesn't show up, force-close the Recolx App from your background apps, turn your phone's Bluetooth off and on again, and reopen the App.
🔄 Scenario 2: The device is found, but the connection fails or hangs
If you can see your device name in the list but it fails to pair, check for the following conflicts:
Is it connected to another phone? A Recolx recorder can only maintain a Bluetooth connection with one phone at a time. If a family member or colleague has paired with it previously, they must disconnect or turn off their Bluetooth before you can connect.
Are you already connected to another Recolx device? The App can only hold an active connection with one recording device at a time. Go to Mine → Device Management, disconnect your other device, and try connecting the new one.
Do you have an active internet connection? Your phone must be online (via Wi-Fi or cellular data) during the pairing process to securely link the hardware to your account.
⚠️ Common Error Messages & Meanings
"Device bound to another account": This means the recorder is still linked to a different Recolx account. Please log in using the original account to unbind it first. If you bought this device pre-owned or cannot remember the account, please contact our support team with your Serial Number (SN).
"Device disabled" or "Invalid device": There is an authorization mismatch on the backend server. Please contact our support team immediately so we can re-verify and activate your hardware layout.
📊 Scenario 3: It says "Connected," but it won't sync recordings
If the App states that your device is connected but your data won't update:
Open the Recolx App Home Screen and swipe down firmly to manually force a data sync.
Ensure the recorder remains close to your phone. Avoid letting your phone screen lock or enter sleep mode during a long transfer, as some phone operating systems aggressively put Bluetooth to sleep.
If you just completed a firmware update, go to your device settings, tap Disconnect/Remove Device, and perform a fresh pairing sequence.
🛠️ The Ultimate "Fresh Start" Sequence
If you've tried everything and it still won't connect, 90% of temporary software glitches can be fixed by doing this exact sequence:
In the Recolx App, go to Device Management and remove/disconnect all listed hardware.
Turn your phone's Bluetooth OFF, wait 10 seconds, and turn it ON.
Power off your Recolx recorder, wait 10 seconds, and Power it back ON.
Force-close the Recolx App from your phone's background tray.
Reopen the App, tap Add Device, and attempt to pair fresh.
📩 Still Need Help? Contact Support
If none of the steps above resolved your issue, our technical team is ready to assist you. To get you back up and running as fast as possible, please click "Submit a Request" below and include the following details:
Recolx Account ID / Registered Email:
Device Serial Number (SN): (Found on the sticker on the back of your device or product box)
Your Phone Model & iOS Version: (e.g., iPhone 15 running iOS 18, or Samsung S24 running Android 14)
Recolx App Version: (Found under App Settings → About Us)
Where it fails: (Does it fail at scanning, fail at connecting, or fail at syncing?)
Screenshots: (Please attach a screenshot of any error messages or screens where the loading wheel gets stuck)