If you notice that your recorded files show the wrong date or time (e.g., showing a date from months ago), this is typically caused by a Real-Time Clock (RTC) desync. This usually happens when the device battery runs very low, causing the internal hardware clock to lose track of time.

To resolve this, you need to perform a Hardware Recalibration via the App.

• Step-by-Step Solution
  Please follow these 4 simple steps to re-sync your device's internal clock:
• Power On & Connect
  Turn on your device and ensure it is successfully paired and connected to the [App Name] on your smartphone.
• App-Triggered Recording
  On the App's main recording interface, tap the red "Record" button to start a new session directly from your phone (do not use the physical button on the device for this test).
• Save & Sync
  Let the recording run for at least 10 seconds, then tap "Stop" in the App.
• Automatic Calibration
  The recording will automatically save to your file list. This action forces the hardware to pull the current network time from your smartphone and recalibrate its internal RTC module.
• Verification
  Check the timestamp of the new file you just created. If it displays the correct current time, your device is successfully calibrated! All future recordings will now use the correct timestamp.

Still having issues?
If the time remains incorrect after following these steps, or if the device fails to save the calibration:

Check Battery Level: Ensure your device is charged above 20%.

Firmware Update: Check the "Settings" menu in the App to see if a firmware update is available.

Contact Support: If the issue persists, please [Submit a Ticket] with your Order ID and a screenshot of the incorrect timestamp. We are happy to assist you with further solutions or a replacement if necessary.

💡 Pro-Tip for Meeting Notes:
To prevent future desyncs, we recommend connecting your device to the App at least once a week to keep the hardware clock synchronized with global network time.