Thank you for reaching out and letting us know about the charging issue. We’re sorry for the inconvenience.

Sometimes this problem happens if the magnetic charging head is not fully attached. Could you please try the following steps:
Gently press the magnetic connector with your finger to make sure it’s firmly attached.
Make sure the recorder is lying flat — if it’s tilted, the magnetic connection may not be tight enough.
Try connecting the recorder to your computer or a low-current USB charger to see if it starts charging.
Charge the device for at least 15 minutes before attempting to turn it on, and check if it returns to normal operation.
Please press and hold the function button on the device for more than 12 seconds to perform a forced reset.Check if the indicator light status changes, then try using the functions again.

If it still doesn’t charge after trying these steps, please provide your Amazon order number or order number from our official website, and we’ll arrange a replacement or further assistance right away.

Thank you for your understanding and patience!