This guide will walk you through the steps to unbind a Recolx device from your account.

Step 1: Go to the Devices Page

1. Open the Recolx app and log in to your account.
2. On the bottom navigation bar, tap the Person (Profile) icon to access your account page.
3. On the profile page, tap the Devices option (labeled "Not Connected" in the example).

Step 2: Select the Device to Unbind

• Locate the device you want to unbind (e.g., Recolx-AI-Note-Pro or Recolx-AI-Note).
• Confirm the device’s serial number (SN) to ensure you select the correct one.

Step 3: Unbind the Device

1. Under the device card, click the Unbind button (highlighted in red).
2. A confirmation prompt will appear. Confirm your action to complete the unbinding process.

⚠️ Note: After unbinding, the device will no longer be associated with your account. You will need to re-bind it to use it again.

 

Step 4: Verify the Unbind

• The device will be removed from your device list, and the status will update to reflect it is no longer linked to your account.
• You can now bind a new device or re-bind the same one later if needed.

Troubleshooting

1. Ensure you are logged into the correct Recolx account.
2. Check that the device is not currently connected (disconnect first if needed).
3. If the "Unbind" button is unresponsive, force-close and restart the app, then try again.
4. For further assistance, contact Recolx support via the app’s help center.

Note: Enabling the “ Format ” button will erase all files on the device and perform a format. Please ensure that all important files have been backed up prior to proceeding. 

* Unbinding the device will also unbind the remaining transcription duration tied to this device from your account. Re-binding the device will extend the original complimentary service period.